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Our Pledge of Service Excellence
A Pledge of Service Excellence
Thank you for your decision to partner with us for your printing, mailing and online projects. We know you have many choices for service providers, and we are honored by the trust you place in us.
As our companies embark on a working relationship, we pledge our Service Excellence to you — in writing, on every project.
Our Pledge
Service
Excellence
Since 1903
Our Commitment To You
The promises behind every project
When you work with PrintFast you are working with a company that has served its clients since 1903. Here is exactly what we pledge — from complete honesty to protecting your data, delivering high-quality work and standing behind everything we do.
We Pledge Our Complete Honesty
The cornerstone of every relationship is honesty, which fosters trust. Conducting business in an honest, ethical and open forum is the only way we operate. We regard our customers as family and recognize that you are the source of our success.
You Can Count On Regular Communication
As your printing and mailing projects move through the many stages of manufacturing, we will update you on their progress. Our production updates instill confidence that your project is on track and in good hands — and we are proud of our on-time performance.
We Pledge Professionalism And Good Value
Since 1903, PrintFast has operated with the highest production standards. Commercial printing is a custom manufacturing process for each client — we pledge not to cut corners or sacrifice quality just to save a few dollars. In fact, we will regularly recommend ways you can save on printing without reducing quality or results. Our long history means exceptional value and expertise.
You Will Be 100% Satisfied — Guaranteed
You will be thrilled with the quality of our products and services. Every product we make is backed by our 100% Satisfaction Guarantee.
Your Mailing Lists Are Protected
When you send us your client list for a mailing, we protect that information. Your client list is crucial to the success of your business, so we pledge that your list will never be shared, sold, rented or put at risk. Your client lists are highly respected and will be protected by us — always.
Your Information Is Confidential
In doing business together we will exchange proprietary information. The details of your company, marketing campaigns and ongoing projects are valuable and need to be protected. We honor your trust by never discussing your business with anyone outside our respective companies. If asked, we will only acknowledge that we have a working relationship with you — nothing more, period.
We Pledge To Deliver Exceptional Service
For more than 120 years we have been exceeding the expectations of our clients. Our third-generation owner, Bill McGowan, personally guarantees the quality of our products and services — and always invites your comments and suggestions.
Have Questions?
We’re here to help
We’re available from 8 AM to 5 PM ET, Monday to Friday. Our team is here to answer your questions and stand behind every promise in our pledge.
As a third-generation owner, I personally guarantee the quality of our products and services. We regard our customers as family — and I always invite your comments and suggestions.
Bill McGowan
President, CEO — PrintFast
FAQ
Questions about our pledge
What is the PrintFast Pledge of Service Excellence?
It is our written commitment to every client — a promise of complete honesty, regular communication, professionalism and good value, a 100% Satisfaction Guarantee, protection of your mailing lists, confidentiality of your information, and exceptional service backed personally by our third-generation owner.
How does PrintFast protect my client mailing lists?
When you send us your client list for a mailing, we protect that information. Your list will never be shared, sold, rented or put at risk — your client lists are respected and protected by us, always.
Will the details of my business be kept confidential?
Yes. We never discuss the details of your company, marketing campaigns or projects with anyone outside our respective companies. If asked, we will only acknowledge that we have a working relationship with you — nothing more.
Who stands behind the quality of my order?
Our third-generation owner, Bill McGowan, personally guarantees the quality of our products and services, and every order is backed by our 100% Satisfaction Guarantee. He always welcomes your comments and suggestions.
Partner with a company that puts it in writing
Every project is backed by our Pledge of Service Excellence and our 100% Satisfaction Guarantee. Let’s put more than 120 years of experience to work on your next printing, mailing or marketing project.